# About SMTAK

Canonical: [About SMTAK](https://smtak.com/en/about)

Locale: en

Purpose: SMTAK is a Saudi platform that tracks Google Maps reviews and answers them in your brand voice, with human approval and Google policy compliance.

Content updated: 2026-09-30

Source revision: sha256-a073bc8b6fbb629d

Maintenance owner: SMTAK team, support@smtak.com

[Topic map](https://smtak.com/llm/topics/company-and-legal.md) · [Complete scoped map](https://smtak.com/sitemap.md)

SMTAK (سمعتك) is a Saudi cloud platform that helps businesses follow their customers' Google Maps reviews and answer them in their brand voice, with human approval before publishing and within Google's policies.

Last updated: 2026-09-30

## What we do

- SMTAK is a Saudi cloud platform for businesses that live on Google Maps reviews: restaurants, cafés, clinics, retailers and multi-branch chains.
- It connects your Google Business Profile through Google's official connection with management permission only, without sharing your Google password.
- It brings every branch's reviews into one dashboard and drafts a reply to each one in your brand voice, in Saudi dialect, Standard Arabic or English.
- No reply is published without human approval unless the owner explicitly turns on auto-publishing, which by default covers four and five star reviews only; one to three star reviews wait for the owner.

## Our principles

We do not sell reviews or help filter them: everything the platform offers for collecting reviews asks every customer, with nothing in return.

We do not promise removals: only Google removes a review, when it breaks Google's policies.

We do not guarantee a position on Google Maps: ranking is Google's decision, based on relevance, distance and prominence.

Each business's data is isolated, connection credentials are stored encrypted, and your data is never used to train general AI models.

## Contact

- **Support and sales:** [support@smtak.com](mailto:support@smtak.com)
- **Website:** [smtak.com](https://smtak.com/en.md)
- **Languages:** Arabic and English
- **Documents:** [Terms of use](https://smtak.com/terms.md) · [Privacy policy](https://smtak.com/privacy.md) · [Data charter](https://smtak.com/data-charter.md) · [AI compliance](https://smtak.com/ai-compliance.md)

## Start here

[The reputation management guide](https://smtak.com/en/reputation-management.md) · [Free tools](https://smtak.com/en/tools.md) · [Blog](https://smtak.com/en/blog.md)

## Connect your branches and let SMTAK draft the replies

Replies that read every review in your voice, with your approval before publishing and instant alerts for low ratings.

[Start the free trial](https://smtak.com/register.md)

We use essential cookies to run the platform. If you accept, we may load measurement and advertising tools from third parties (Google Tag Manager, Google Analytics, Google Ads, Meta, TikTok, Snapchat, X), depending on which we have switched on, and they receive data about your visit. If you reject, none of them load and we keep only our own visit counter, which sets no cookies. You can change your choice at any time from the page footer.

[Privacy policy](https://smtak.com/privacy.md)