Reply to Google Maps reviews.
Sound like your brand.
SMTAK monitors your locations' reviews and, once enabled, replies automatically with AI in Arabic or English under your business name. Choose to review low ratings first or allow replies across all star ratings, with safeguards for sensitive cases. Start a 14-day free trial, no card needed.
- Replies in your voice, in your customers' language
- Automatic replies with review controls
- An official, secure Google connection
Our order was an hour late and the coffee arrived cold. Disappointing.
Owner's reply · drafted in your voice
We're sorry about the wait and the cold coffee, Um Mohammed; that isn't us at our best. We'd like to make it up to you on your next visit. Please reach us directly and we'll follow up on your order ourselves.
A reply that knows your business and speaks your customers' language
A restaurant, a clinic, a hotel or a workshop: the reply understands the visit and speaks to your customer the way your business would.
From the first star to the last reply
Reviews arrive from every branch on their own, replies are written in your voice, and you hear about the ones that need you.
Replies that run for you, or wait for your nod
Enable automatic replies and choose: review low ratings first or reply across all star ratings. Sensitive cases still wait for review, and you can approve every reply manually if you prefer.
No angry review slips past you
The moment a low rating reaches the platform you're alerted, with a calm draft that moves the conversation from public view to a direct line with the customer.
Every branch on one screen
One account for every branch, a login for each branch manager, and reports that compare them and show which one needs you.
Stronger local search presence on Google Maps
Google lists "respond to reviews" among its tips to improve local ranking, and says more reviews and positive ratings can help it. SMTAK helps you answer every review and collect more with QR and WhatsApp campaigns.
Replying by hand wears you out. SMTAK doesn't.
The difference between chasing every review yourself and a system officially connected to Google that watches your branches, drafts the reply and flags what's sensitive.
- Reviews sit for days without a reply, and the next customer reads the silence first.
- Cold, copied replies tell the customer nobody really read them.
- An angry review left unanswered, or a defensive reply that makes it worse in front of every new visitor.
- Hours every day spent checking each branch one by one.
- A reply that understands the visit, ready for you as soon as the review reaches the platform, approved in one tap.
- It greets the customer by name and mentions their visit, in a voice that sounds like you.
- Sensitive cases reach you as an alert, with a draft that takes the conversation private before it grows.
- Your time comes back: replies get drafted and kept in order instead of chased.
Choose the plan that fits your growth
Every plan starts with a 14-day free trial, no card needed, and connects your branches on Google Maps directly.
1 branch
Prices are estimates including VAT; the final amount is shown on the subscription page.
Starter — Reputation Management
Ideal for cafés, clinics and independent local stores that want smart replies immediately.
per month for one branch
- 1 branch
- Connect and manage your branches on Google Maps
- New reviews arrive on their own
- AI replies in your brand's voice
- Nothing is published before you approve it
- Reputation and customer satisfaction analytics
Pro — Reputation Intelligence
For growing businesses that want one reply standard and review sentiment across every branch.
per month for one branch
Everything in Starter, plus:
- Auto-publishing for positive reviews, with an instant off switch
- Safety checks that stop unsuitable replies before they go out
- Your own tone: its traits, phrases and dialect
- Try replies on any review before it arrives
- Crisis center, branch ranking and alerts for sensitive cases
- Review campaigns by QR code and WhatsApp
Pro Plus — Chain Growth
For chains and multi-branch groups: every branch is a full subscription.
per month for one branch
Everything in Pro, plus:
- Unlimited branches
- Roles for your team and each branch manager
- Run your whole chain from one account
- Priority support, 24/7
- Onboarding session designed for branch chains
- mada
- VISA
Practical guides to Google Maps review replies
Start with manual replies, then choose automation rules and the right tool for your business.
How do you reply to Google Maps reviews?
Phone and desktop steps, with positive and negative review examples.
Read the guide →Set up automatic replies and review controls
What does Sanad publish automatically, and what waits for you?
Read the guide →How do you choose review reply software?
Compare integration, language, control and cost before subscribing.
Read the guide →Questions before you start
Clear answers about connections, replies, security and plans.
Your name is built every day. Start today.
Connect your branches, choose your voice, and see your first reply ready for approval.
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